Privacy Policy

Surmax AI ("we," "us," or "our") operates the website surmaxx.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. Please read this policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide

• Contact information: Name, email address, phone number, and company name submitted through our forms
• Communications: Messages, inquiries, and feedback you send us
• Account data: Information provided when engaging our services, including business details and project requirements
• SMS consent data: Your phone number and opt-in/opt-out preferences for text messaging

Information Collected Automatically

• Device information: Browser type, operating system, device identifiers
• Usage data: Pages visited, time on site, referring URLs, click patterns
• IP address and location: Approximate geographic location based on IP
• Cookies and tracking: We use cookies and similar technologies to improve your experience and analyze site traffic

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and fulfill your requests
• Send administrative information, project updates, and service-related communications
• Send promotional communications (with your consent), including SMS messages
• Improve our website, services, and customer experience
• Analyze usage trends and measure the effectiveness of our marketing
• Protect against fraud, unauthorized access, and other illegal activities
• Comply with legal obligations

3. SMS / Text Messaging

Opt-In Consent

You must provide express written consent before receiving any SMS messages from us. Consent is collected through our website contact forms, where you affirmatively agree to receive text messages from Surmax AI at the number provided. Consent is not a condition of purchase. You are not required to opt in to SMS to use our services or make a purchase.

Message Frequency

Message frequency varies. You may receive up to 4 messages per month, depending on your engagement with our services. Message and data rates may apply. Check with your carrier for details about your text and data plan.

Opt-Out

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further texts will be sent unless you re-subscribe.

Help

For help with SMS, reply HELP to any message or contact us at corporate@surmaxx.com or (855) 478-7629.

Supported Carriers

Compatible with major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

No Sharing of SMS Data

We do not sell, rent, or share your phone number or SMS opt-in data with third parties or affiliates for their own marketing purposes. Your SMS consent information will only be used by Surmax AI to send you the messages you consented to receive.

4. Third-Party Services

We may use third-party services that collect, monitor, and analyze data to improve our services. These include:

• Analytics providers: Google Analytics and similar tools to understand website usage
• Form processors: Third-party form submission services to handle contact form data
• Hosting providers: Cloud infrastructure services that store and serve our website
• Communication platforms: SMS and email delivery services that facilitate our communications with you

These third parties have access only to the information needed to perform their functions and are obligated to not disclose or use it for any other purpose. We encourage you to review their respective privacy policies.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. These include encrypted data transmission (SSL/TLS), secure storage practices, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Opt-out: Opt out of marketing communications, including email and SMS
• Data portability: Request your data in a structured, commonly used format
• Non-discrimination: Exercise your rights without receiving discriminatory treatment

To exercise any of these rights, contact us using the information below. We will respond to your request within 30 days.

7. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any modifications constitutes your acceptance of the updated policy.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us: